If you have questions about what is and is not included in the purchase of a pattern or e-book, questions about the level of follow-up support available, or questions about what you may or may not do with a pattern after you’ve purchased it, please consult the following terms of service. These terms are subject to change and may be updated periodically.
Digital & Print Content
Digital, downloadable patterns and e-books by Marie Greene – whether available on this site or through Ravelry (sold on behalf of Marie Greene) – are sold in as/is condition. No refunds or exchanges.
Errata or updates to patterns or ebooks are made available when deemed appropriate by the designer and will be posted on pattern page links at oliveknits.com and linked to pattern listings on Ravelry. Customers are encouraged to check for updates/errata before casting on any pattern.
Copying, sharing (whether via email or in print) or disseminating patterns in whole or in part – in any form – is a violation of copyright and is against the law. Each individual purchase of Marie Greene’s content here at oliveknits.com (or through affiliated sites like Ravelry) entitles one customer to the unlimited personal use of the content/pattern they purchased. Making copies or sharing copies with friends, customers, knitting guilds, family members, sharing online – or sharing with any other third party in any form – is strictly prohibited.
Patterns are tech edited, tested, and written with your success in mind. In some cases additional tutorials are provided and linked within the pattern to further guarantee your success. However, the customer is responsible for ensuring they meet the appropriate skill level to knit a pattern. In order to provide high quality patterns at an affordable price (currently less than $10 USD per pattern), personal coaching is not included. In cases where additional training or support is needed for customers to achieve success with a pattern, customers should consult Marie’s online tutorials, blog and e-books available here at oliveknits.com, as well as to seek out reference books or visit their local yarn shop for assistance. You may also find support and make new knitting friends by reaching out to the designer’s private Facebook group (which you can find here).
Marie Greene’s comprehensive workshops are offered as/is and there are no refunds. Follow-up coaching services are not included in the cost of a workshop.
Contacting the Designer
In almost every case, answers to your questions can be found within the pattern itself or in blog posts here at oliveknits.com. Marie (the designer/author) has also invested in the development of an active, engaged Facebook group where knitters can assist and encourage each other in knitting her designs. These resources are available to you to help you be successful and make it easier to get support in a timely manner. As mentioned above, in order to maintain affordable pattern prices for our knitting community, the designer is unable to offer unlimited email support or personal coaching. Email support should only be sought when all other options have been exhausted; in nearly every case the answer to your questions can be found within the pattern itself or on the pattern listing page (either at oliveknits.com or on Ravelry). If you have a pattern-specific question that is not answered elsewhere, you may send an email to Marie’s assistant at admin @ oliveknits.com who is in the office three afternoons a week.
Last updated 5.18.2019